Prior Authorizations
Join Us!
The PA Team will be holding ZOOM MEETINGS to provide you with the latest information on Prior Authorizations and to answer any questions you may have. Please join us online @ 6pm - 7pm on:
FRIDAY, AUGUST 21, 2020 (Maui, Kauai & Big Island ONLY)
FRIDAY, AUGUST 28, 2020 (Oahu ONLY)
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To sign up, please submit your information in the ZOOM REGISTRATION box or email us (see below for info).
HMO Contact Info
Prior Authorization Approvals
ALOHACARE
1-808-973-0712
HMSA
1-808-948-6111
KAISER
1-808-432-5330
OHANA
1-888-846-4262
UNITED HEALTH CARE
1-888-980-8728
If you'd like to request a copy of your Prior Authorization Approval, please contact the respected Health plan directly. Approvals are always faxed directly to the Caregiver, so please be sure your fax machine is working properly OR provide your email so approval may be emailed to you.
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Vendor Contact Listing
When requesting for supplies/equipment, please be sure to contact vendor directly to follow up on the status. If there are issues that you may need help with, please contact our PA Team and we will gladly assist. You may also contact us for INITIAL REQUESTS. Click Vendors Contact List for a complete listing of vendors and contact information.
Please note: ALL supplies / equipment requests differ in the time frame of processing - it really depends on which vendor and health plan we are working with.
When equipment is delivered to your home, kindly contact our PA Team and notify us. Thank you!
Prior Auth Process
Learn About Our PA Process
Due to the high volume of PA (Prior Authorization) requests, we ask that you please follow the PA Process.
If you are not aware of the process please click the link provided: PA Process. You will find info on what documents are needed for submission, how to submit documents, what you need to do as a Caregiver and much more.
We appreciate your patience and cooperation during this time.
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Please take care & stay safe!
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